Privacy & Security
Rockmount values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why Rockmount is committed to protecting your privacy and using the information you share with us responsibly.
Our Privacy & Security Statement describes the information we collect about you, as well as why and how we use it. We also explain the choices you can make about how we collect and use your information.
What information is collected?
We collect information from you that you provide when you login, join our mailing list, register with us, place an order, or participate in a contest, promotion or survey. Categories of information collected include your name, e-mail address, postal address, phone number and credit card number. In addition, we may maintain a record of your purchases from ROCKMOUNT.COM. We may also acquire names and mailing addresses for select mailings from third parties. On occasion, we may combine information you provide with other demographic information available to us.
How is my information used?
When you make a purchase from ROCKMOUNT.COM, we use your information to process your order and to answer your questions about the status of your order. We may use the information to provide you with periodic e-mails and mailings about Rockmount merchandise, services and promotions. We may also send you e-mails to help us learn more about your shopping preferences. In addition, we use information about your product interests and purchases to help us improve our online store and your shopping experience. If you request a catalog from us, if you register with us, or if you purchase from us online or over the phone, you have the option to request marketing materials from us, and we may send you notices about our merchandise, services and promotions through mail.
Will my information be shared?
To respect your privacy, Rockmount will not sell or rent the personal information you provide to us online to any third party. Rockmount only shares information about our clients with affiliated companies and reputable third parties to provide better service to you. These services may include maintaining and managing customer information; providing customer services; taking and fulfilling orders; conducting Rockmount promotions and surveys; and communicating effectively with our clients. We do not authorize those third parties to make any other use of your information or to send you unsolicited e-mail. In addition, Rockmount may share information that our clients provide with specially chosen marketing partners.
When Rockmount conducts contests, sweepstakes, promotions, and surveys, or joins with other companies to do so, clients who choose to participate may be asked to provide personal information. Rockmount and the other participating companies may use this information for such purposes as notifying winners and fulfilling promotional obligations, and may also cross reference customer databases to identify common customers. Information from these activities may be used to explore future promotional opportunities or fulfill contractual obligations. Even if you have chosen not to receive e-mail or postal mail from Rockmount prior to your participation in a contest, sweepstakes, promotion or survey, you may still receive information from Rockmount in connection with such activity if you register for or participate in it. You may choose not to participate in contests, sweepstakes, promotions or surveys if you do not wish to receive information from Rockmount or share your information with Rockmount and the other companies sponsoring such activities.
If you are visiting ROCKMOUNT.COM through a link from another website or search engine, information about your visit to ROCKMOUNT.COM may be collected by the provider of the other website or search engine. We encourage you to review the privacy policies of these other websites or search engines. You may avoid disclosing your information to these other websites or search engines by entering ROCKMOUNT.COM directly into the address field of your Internet browser.
How do I access or change my information?
If at any time you want to change or review the information you have provided, simply sign on to ROCKMOUNT.COM and click on "My Account" on the navigation bar. You will then be able to change any information stored in your account. Be sure to click "Save" when you complete your changes.
You can also change or access this information by calling 1.800.360.2360, or by sending an e-mail to info@ROCKMOUNT.COM. Please be sure to include or have ready your full name, address, phone number and e-mail address.
How do I remove my information?
If you would prefer not to receive our e-mails and/or mailings-just let us know. You may submit your request to unsubscribe directly at ROCKMOUNT.COM. To access this feature, click here. In addition, if you have received an e-mail from Rockmount, you may also reply with the word "unsubscribe" in the subject line. You may also contact us as follows:
Rockmount Ranch Wear - Customer Service
1626 Wazee St.
Denver, CO 80202
Please include your name and address as it appears on the e-mail or postal mail you received from us and indicate "Do not contact me by (e-mail) or (mail)."
Your request may take up to 10 business days to process, and you may receive e-mail or postal mail in the meantime. Your removal request, along with your name and address will be stored in a "do not contact" file to ensure that we can honor your request. Please note that if you make subsequent purchases from our website, we will confirm your order by e-mail, and we may need to contact you by phone, e-mail, or postal mail with other questions regarding your order.
How does ROCKMOUNT.COM make sure my order information is secure?
The safety of your credit card information is important to us, and Rockmount has taken measures to protect the security of your online order information.
Rockmount uses Secure Sockets Layer (SSL) technology to keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to protect it from being decoded by anyone other than Rockmount.
Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can determine the security of your connection by looking at the bottom of your Internet browser window typically in the status bar or at the top of your browser window next to the URL. Once a secure connection is active, you should see a solid key or a closed lock. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at ROCKMOUNT.COM. If you cannot access the secure server for any reason, you can place your order by calling 1.800.360.2360.
While we implement the above and other security measures to protect your information, please note that no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure.
Does ROCKMOUNT.COM link to other sites?
The ROCKMOUNT.COM website may include links to other websites that are not under our control. These other websites have their own policies regarding privacy that you should review. Rockmount has no responsibility for these linked websites.
How does ROCKMOUNT.COM protect children's privacy?
Rockmount is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 years of age. Rockmount does not sell products for purchase by children.
Changes to this Statement
Rockmount may update the Privacy & Security Statement from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting our website, you agree to accept any such changes to these policies. Except as otherwise mentioned herein, this Privacy & Security Statement only addresses the use and disclosure of information we collect from you on our website.
If you have any questions about our Privacy & Security Statement, please contact us:
Rockmount Ranch Wear
1626 Wazee St.
Denver, CO 80202