Please retain a copy of the receipt provided in your package. Return one copy with the merchandise, explaining the reason for returning the item. For exchanges, please specify the size, color and product number you wish to purchase. Differences in price between the returned item and the exchanged item will be charged or credited to the credit card used on the original transaction.
Shipping charges will not be refunded for returned items. We will cover outgoing shipping charges on items sent back to the customer in an exchange for orders within the Continental United States.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange if accompanied by the receipt.
Items must be in a new, unworn condition, to be accepted as an exchange. Merchandise to be exchanged must be received within 30 days of purchase.
Please allow 10 to 12 business days for us to receive and process your exchange.
To exchange a purchase your package should be taken to your preferred carrier and mailed to the following address:
Rockmount Ranch Wear
1626 Wazee St.
Denver, CO 80202
We suggest you insure the package via U.S. Mail, UPS or FedEx, and purchase tracking services for your protection.
Your satisfaction is very important to us. If you have any questions, please call us at 1.800.776.2566 or e-mail us at firstname.lastname@example.org.